Privacy Policy

Brandware Inovação, registered under CNPJ no. 05.315.266/0001-47, values the privacy and protection of its users' personal data. This Privacy Policy transparently explains how personal data may be processed when you access or use our institutional website. This policy has been structured considering the principles and rights provided for in the Brazilian General Data Protection Law — LGPD (Law No. 13,709/2018).

1. Who we are

Controller: Brandware Inovação
CNPJ: 05.315.266/0001-47
Email: contato@brandware.com.br

2. What data may be collected

As the website is predominantly informative in nature, the collection of personal data is limited to what is necessary for the purposes described in this Policy.

Data provided directly by the user

• name;
• company;
• job title;
• email;
• phone number;
• information voluntarily included in the message;
• other data necessary to respond to the request.

Data collected automatically

• IP address;
• device type;
• operating system;
• browser and language;
• pages accessed;
• date and time of access;
• visit source;
• information about interaction with the website;
• data related to browsing and performance.

Collection may occur through cookies and similar technologies.

3. What we use the data for

• Customer service: responding to requests, inquiries, messages, and contact initiated by the user;
• Communication: getting in touch when requested or when there is an interaction initiated by the user;
• Website improvement: understanding how the website is used and identifying opportunities for improvement;
• Analytics: number of visitors, most visited pages, traffic source, browsing behavior, technical and campaign performance;
• Marketing: when authorized, measuring campaigns, tracking conversions, building audiences, and displaying advertising relevant to the user's interests.

4. Legal bases

The processing of personal data may be grounded, depending on the purpose and circumstances, on one or more legal grounds set forth in the LGPD, including:

• consent of the data subject;
• compliance with a legal or regulatory obligation;
• performance of a contract or preliminary procedures;
• regular exercise of rights;
• legitimate interest, where applicable;
• other hypotheses provided by law.

5. Cookies

Cookies are small files or similar technologies stored on the user's device during browsing. Brandware may use necessary, analytical, marketing, and third-party cookies. Full details can be found in our Cookie Policy.

6. Cookie control

Users can manage their preferences through the banner or cookie management panel available on the website, being able to accept cookies, reject non-essential ones, customize preferences, and modify their choices later. Disabling certain cookies may affect some features or the browsing experience.

7. Data sharing

Brandware may share personal data with service providers and technology partners when necessary for the purposes described in this Policy, such as:

• hosting and technological infrastructure;
• analytics tools;
• marketing platforms;
• CRM tools;
• communication services;
• security;
• website maintenance and development.

Sharing will be limited to what is strictly necessary for the corresponding purpose.

8. International transfers

Some technology providers used by Brandware may store or process data outside Brazil. Whenever an international transfer of personal data occurs, the measures and mechanisms provided for by applicable law will be adopted, as appropriate.

9. Storage and retention

Personal data will be retained for the period necessary to fulfill the purposes for which it was collected, comply with legal or regulatory obligations, exercise rights, and fulfill other legitimate purposes. When no longer needed, it may be deleted or anonymized, subject to statutory retention grounds.

10. Security

Brandware implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, disclosure, or other forms of improper processing. However, no electronic system is completely secure, and it is not possible to guarantee absolute security against all events or incidents.

11. Data subject rights

• confirmation of the existence of processing;
• access to personal data;
• correction of incomplete, inaccurate, or outdated data;
• anonymization, blocking, or deletion of unnecessary data or data processed in non-compliance;
• data portability, subject to legal requirements;
• deletion of data processed on the basis of consent, where applicable;
• information about data sharing;
• information on the possibility of denying consent and the consequences thereof;
• revocation of consent;
• objection to processing, where applicable;
• other rights provided by applicable legislation.

12. How to exercise your rights

To exercise your rights or clarify doubts regarding privacy and data protection, please contact: Brandware Inovação — CNPJ 05.315.266/0001-47 — email contato@brandware.com.br. Requests may be subject to identity verification of the requester when necessary to protect personal data.

13. Children and adolescents' data

Brandware's institutional website is not specifically directed at children. Should personal data belonging to children or adolescents be identified as improperly processed, Brandware may adopt the necessary measures to bring the processing into compliance with applicable legislation.

14. External links

The website may contain links to third-party websites and platforms. Brandware does not control the privacy practices of these third parties. We recommend that users review the respective privacy policies before providing personal information.

15. Updates to this policy

This Privacy Policy may be updated periodically to reflect legislative amendments, regulatory changes, new technologies, new features, or modifications in data processing practices. The current version will always be available on this page.

16. Contact

Brandware Inovação — CNPJ 05.315.266/0001-47 — email contato@brandware.com.br.